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Thrills - confiscating 7000 euros

Ruling

Resolved - The player submitting this complaint against Thrills casino became non-responsive. We assume their issue has been resolved.

Player's Complaint

Thrills.com confiscate €7000

So here is the story with thrills.com. Yesterday I deposited 30 euros and got 30 from them. I have started to play with 2 eur per spin and made them in to 400 euros then I increased my stake and I had to wager 1800 eur due to bonus. I was lucky and and I hit big win of €3000 and kept playing with 15 euros spins and I made €7000 when I requested withdrawal I was asked to send documents I sent them the docs and today I received a mail saying account is verified but I was playing with more stakes then it was allowed for bonus wagering. Max spin for the bonus I had to be 5 euros and that's why they have confiscated my 7000 eurs. When I asked my history I clearly see my bonus was wagered. Cos after big spins there was smaller spins I made and it counted as wagered. They saw that it was not counted as wagered since it was big stakes(funny) I guess they do not have 7k to pay.

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3 Responses

ThePOGG
September 29, 2016

Hi erolkankaya - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at Thrills casino. Once I have those I'll contact the operator and see what I can find out.

Thanks,

ThePOGG

ThePOGG
October 6, 2016

Hi erolkankaya,

We can't do anything to help you with this issue until we have the above requested information.

Thanks,

ThePOGG

ThePOGG
October 13, 2016

Hi erolkankaya,

If we haven't received the requested information by Friday the 21st of October I'll assume you not longer want our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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erolkankaya consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 29, 2016

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.