Tipbet - Problems with casino

Hi kovpak-artem - welcome to ThePOGG.com!

As we are the ADR for the Tipbet Limted license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your case specifically - you have stated that the operator have asked for further documentation to the 'source of wealth' requirements. Have you provided these documents? This is a fraud prevention check and required by the operator's license. We will not be able to overrule this requirement simply because you do not want to cooperate with it.

Thanks,

ThePOGG

Hi, I sent several documents to the Tipbet Casino, as proof of my income. It was utility bills, a bank statement and a screenshot of a Skrill account showing my winnings at other casinos. I can provide these documents to you, too. These documents confirm that my income is obtained legally. According to international law, my documents are sufficient for verification.

Hi Kovpak Artem,

I appreciate you may have submitted some information already, but you need to provide the information that has been requested by the operator.

Once you've done that let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

I provided a document confirming my legal income to the operator, please, consider to review our dispute.

Hi Kovpak Artem,

I've spoken to Tipbet regarding this issue and they inform us they are still waiting on valid Source of Wealth documentation being provided. Please provide bank statements showing your wage being paid in.

When you send this through to the operator please CC in [email protected] and we will follow-up with the operator when you have done this.

Thanks,

ThePOGG

Hi Kovpak Artem,

Unfortunately the document you sent through would not be considered sufficient to meet this requirement.

In the first instance the authenticity of the document is not verifiable. It is not a standard document that could be checked and doesn't even come with a government or company logo heading on the document.

Secondly this does not indicates funds should be transferred to you but does not show the funds in question in an account in your name.

You need to provide bank statements showing these funds arriving with you, or more significantly your salary payments being paid to you.

Thanks,

ThePOGG

Hi Kovpak Artem,

Have you provided valid documentation to demonstrate the Source of Wealth?

Thanks,

ThePOGG

I have provided document. It is salary certificate. Please, inform me of the results of the verification

Hi Kovpak Artem,

Have you provided a bank statement showing these funds being paid into your account?

Thanks,

ThePOGG

Yes, I sent my statement earlier. On April 15, I already provided a bank statement for the casino.

Thanks. You helped settle a dispute with the casino. I got all my money.

Hi Kovpak Artem,

Thanks for letting us know - it is appreciated!

ThePOGG