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Top Slots Site – Wont pay

Ruling

Found for the Casino - This player acknowledges that they've breached the maximum bet rule. As such there's no grounds for us to require Top Slots Site to pay the player.

Read our Top Slots Site Casino Review.

Player's Complaint

Wont pay out my winnings they emailed me to say i had breached my bonus wagering which i didnt know about. So they took all my winnings. They emailed ne saying i was only allowed to bet £1.25 on a game I was betting £2. They highlighted the policy and they omitted the truth, i took a screen shot of the policy and it states that £2 bets are allowed...... think they are being very underhand.

Read the casino review

3 Responses

ThePOGG
May 15, 2017

Hi Hrees81 - welcome to ThePOGG.com!

Below you'll find the maximum bet rule from the Top Slots Site terms and conditions:

"Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of the lower of £5 / €5 / $5 / 50kr or 5% of the value of the bonus or the lower of £2 / €2 / $2 / 20kr or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the wagering requirements for that bonus have been met. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, confiscate all winnings and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account."

Given that they've quoted the £2 value it would seem fair to assume you deposit via Neteller or Skrill. The above term states "the lower of £2 / €2 / $2 / 20kr or 2% of the value of the bonus". Unless this term has changed in the interim, if £2 is higher than 2% of the bonus value you received then 2% of the bonus value you received would be the maximum you would be allowed to bet.

Can you provide further information regarding the above?

Thanks,

ThePOGG

ThePOGG
May 22, 2017

Hi Hrees81,

Do you have anything further to add?

Thanks,

ThePOGG

ThePOGG
May 29, 2017

Hi Hrees81,

If we've heard nothing further from you by Friday the 2nd of June I'll assume you understand the above and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.