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Topbet.eu - Non-payment of payouts

Ruling

Found for the Player - As has become standard for this group of operators, Topbet have offered no response what-so-ever to this complaint.

Read our Topbet Casino Review.

Player's Complaint

topbet.eu just will not pay my $5000 (2 x $2500), which I won through online sports betting. I completed all the bonus requirements (in one of the payouts I did not even have the bonus clause) It has been from 2018 March and 2018 April, and they made me complete all the re-verification. topbet.eu cancelled my payment twice saying they have re-designed their website, and hence forced me to cancel my payout requests and re-submit (that also after I inquired back 3-4 months later). I contacted them at least 15 time over the last 18 months. Finally, it came down to, "We are still waiting for the processor to give us the tracking number". Now that's what they keep repeating. I have all the email correspondence records.

Read the casino review

2 Responses

User icon
ThePOGG
August 11, 2019

Hi ub123 - welcome to ThePOGG.com!

Unfortunately it is unlikely we will be able to help you with this issue. The group you've chosen to play with is both negatively listed here and has been non-responsive to complaints submitted to us historically. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi ub123,

Unfortunately after repeated efforts to contact TopBet about this issue we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

ub123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • TopBet
  • Curacao eGaming
  • Orient Power Holdings LTD

August 11, 2019

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