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Turbico - deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Turbico Casino Review.

Player's Complaint

i registered at turbico last month

my first deposit was taken from my skrill account but never arrived in turbico account,

deposit was 27 july ... now its 15 august

i provided everything and never got sorted out.

i just want my money back

Read the casino review

5 Responses

User icon
thepogg
August 16, 2022

Hi Marcelartern - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What has the operator told you about this matter?

Thanks,

ThePOGG

User icon
Marcelartern
August 19, 2022

my money finally appeared in account today 19 august ofc i wanted to withdraw after waiting a few weeks... and did not even get the bonus i did select at deposit...

could not withdraw have to wager my own money 3 times .... this is just unreal . no bonus no apology just the worst casino experience i had so far.

cant recommend

User icon
thepogg
August 19, 2022

Hi Marcelartern,

Are you looking for us to discuss this matter or are you intending to simply complete the wagering and withdraw?

Thanks,

ThePOGG

User icon
thepogg
August 27, 2022

Hi Marcelartern,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 3, 2022

Hi Marcelartern,

If we haven't heard from you by Friday the 16th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Marcelartern consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Turbico
  • Malta Gaming Authority
  • N1 Interactive Ltd

August 15, 2022

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