unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

UK Casino – withdrawal issue

Ruling

Resolved - A verification issue has been resolved and this player has receive their payment in full from UKCasino. We consider this issue resolved.

Player's Complaint

I'm having an issue with them releasing funds i won without any wagering. They keep saying they need a photo of my bank acc before any money will be paid. I have submitted a pic of my bank card( with the some of the 16 digits blanked) The card clearly shows my acc no, sort code and name but they insist on having a copy of my bank acc statement. Other sites require a copy of my driving license and thats fine for withdrawals.

Can you help please.

Read the casino review

6 Responses

ThePOGG
Jul 04, 2017

Hi Impboy29 - welcome to ThePOGG.com!

Can you confirm the url of the site you're complaining about?

Thanks,

ThePOGG

Impboy29
Jul 04, 2017

Sorry thought I had,

Its Uk Casino. Further to my complaint they are insisting on a copy of my bank statement for verification purposes before they will release my winnings. So far they have had a copy of my driving license, copy of my credit card (with digits covered) copy of my bank acc details I want the money to be paid into, now a copy of my statement. Getting beyond a joke. I won £180 without any wagering involved and they still wont pay out.

Impboy29
Jul 04, 2017

www.ukcasino.com

ThePOGG
Jul 05, 2017

Hi Impboy29,

You did select the right casino but there are several casinos with very similar names and as such I wanted to be sure that we were contacting the correct operator before contacting the casino.

Thanks,

ThePOGG

Impboy29
Jul 05, 2017

Hi again,

They are finally happy with my credentials however it will take 12 WORKING DAYS to transfer my funds which is not acceptable. Casumo transfered my winnings within 4 working days.

Thanks for your time :)

ThePOGG
Jul 11, 2017

Hi Impboy29,

Thanks for letting us know that your issue has been resolved. I realise that you're frustrated with the withdrawal speed but different operators have different payment processing times. I would encourage you to confirm payout speeds with support before depositing with any casino.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.