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Unibet - Selfexclusion no respected


Found for the Casino - The self-exclusion at Maria was put in place before the UKGC license came into place and as such would not carry over to Unibet.

Read our Unibet Casino Review.

Player's Complaint

Dear the pogg, I have one last favor I almost forgot this one is from

Long time a go I am not betting anymore but this case is from about 2012 When my child was diagnosed with cancer

I selfexcluded from Maria casino however after awhile my life spire down control due to bereavement I ending up opening and account with Unibet in those time I did not know as I was new but I took

The necessary measurements I use same details

All the way same name, same address, email, etc.

However I was allot to deposit in UNIBET even thought I was selfexcluded from Maria casino

Read the casino review

3 Responses

User icon
January 15, 2018

Hi janetteperu - welcome back!

Unfortunately there's nothing we could do to help you with this issue. This occurred significantly before the UKGC license came into place and as such the MGA license would be the relevant document at this point in time. At that time the MGA license did not require operators to carry over Self-Exclusions from one property to another. As such your Self-Exclusion at Maria would not have applied to Unibet.

Sorry we could not be of more help,


User icon
January 15, 2018

Maria enter to the gambling commission in 2014 I open my unibet account in 2015. I was already selfexcluded in Maria

User icon
January 17, 2018

Hi janetteperu,

Self-exclusions put in place before the UKGC license came into place would not be subject to the UKGC license when it came in. As the self-exclusion was put in place before 2014 it does not fall under the purview of the UKGC license.



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janetteperu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 15, 2018

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.