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Unibet - Withdrawal on hold more than 4 weeks


Resolved - Unibet have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Unibet Review.

Player's Complaint

Hello, I've been trying for more than a month for Unibet to finally verify my account. However, this has not happened yet and I have already sent all the documents on 21.6 and 22.6. I keep contacting them by email, what's going on that I still have to wait, because my collections have been suspended for the same length of time, with a total amount of around £ 1,600. They always wrote me the same thing and that my documents are in line and waiting for approval from their external companies, which check them, so they can't help me on their own. I have already sent a lot of e-mails (I can provide copies) and subsequently sent absolutely everything they required and still nothing is happening, so I decided to solve it unfortunately this way and I believe that you will help me get my withdrawals from the winnings to my account as soon as possible. Thank you very much And I have no problem supporting all the data and screenshots I have

It occurred on: 2021-06-21

This meant that It's so much long time I need to waiting for my verification and it's so frustrating if I also have a withdrawals on hold

I want to finish verification process asap and request my withdrawals again on my bank account

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Read the casino review

4 Responses

User icon
August 3, 2021

Hi Eldman11 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
August 22, 2021

Hi Eldman11,

The operator informs us that your balance has been paid. Can you confirm receipt of your funds?



User icon
August 28, 2021

Hi Eldman11,

I'm following-up on the above?



User icon
September 4, 2021

Hi Eldman11,

If we haven't heard from you by Friday the 17th of September I'll assume you no longer need our assistance and close this complaint.



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Eldman11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Unibet
  • Malta Gaming Authority
  • Platinum Gaming Limited

August 2, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.