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Uptown Aces - Denied payout

Ruling

Found for the Casino - Uptown Aces have provided game records demonstrating that this player has exceeded the maximum allowed bet while playing with a bonus. As such there's no grounds for us to require the return of winnings.

Read our Uptown Aces Casino Review.

Player's Complaint

I played at Uptown Aces and was able to cashout. I didn't know that there was a cap on how much you could bet. I think I bet one round of 12.50 and I had no idea that was not allowed. It said winnings from that would be voided. So,they took all of my money. I would just like to get my payout. I am okay if they take the winnings that should be voided. I will know that in the future. I hope you can get my money for me. Thanks [EDIT].

Read the casino review

4 Responses

ThePOGG
May 19, 2017

Hi Imachiz - welcome back!

Unfortunately it's unlikely we'll be able to do anything to help you in this instance. If you've breached bonus terms and conditions you've violated a contract you agreed to. At that point the operator are within their rights to void the contract and reset the balance to pre-contract conditions.

The only possible exception to this would be if it is only a single violating bet placed by accident and that bet resulted in zero returned. If that's the case please let me know.

Thanks,

ThePOGG

Imachiz
May 22, 2017

This is a follow-up to my complaint. If there is any way you can get me my money, I would greatly appreciate it. I tried to get them to send me a copy of my betting history, so I can see for myself. I haven't heard back from them.

Imachiz
May 23, 2017

I still haven't received a copy of my betting history on my deposit.

ThePOGG
May 26, 2017

Hi Imachiz,

We've received a truncated section of your play history that shows a total of 49 spins at $12.50. If you want to see this let me know and I'll email it over.

Thanks,

ThePOGG

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Agreement

Imachiz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 19, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.