Uptown Aces - Denied payout
Ruling
Found for the Casino - Uptown Aces have provided game records demonstrating that this player has exceeded the maximum allowed bet while playing with a bonus. As such there's no grounds for us to require the return of winnings.
Read our Uptown Aces Casino Review.
Player's Complaint
I played at Uptown Aces and was able to cashout. I didn't know that there was a cap on how much you could bet. I think I bet one round of 12.50 and I had no idea that was not allowed. It said winnings from that would be voided. So,they took all of my money. I would just like to get my payout. I am okay if they take the winnings that should be voided. I will know that in the future. I hope you can get my money for me. Thanks [EDIT].
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Hi Imachiz - welcome back!
Unfortunately it's unlikely we'll be able to do anything to help you in this instance. If you've breached bonus terms and conditions you've violated a contract you agreed to. At that point the operator are within their rights to void the contract and reset the balance to pre-contract conditions.
The only possible exception to this would be if it is only a single violating bet placed by accident and that bet resulted in zero returned. If that's the case please let me know.
Thanks,
ThePOGG