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Uptown Aces - Non payment

Ruling

Resolved - The submitting complainant has informed us that they have managed to resolve their issue with Uptown Aces without our involvement.

Read our Uptown Aces Casino Review.

Player's Complaint

I had a payout request of 100 dollars and I received a email saying payout had been completed but I have not received anything in my bitcoin.. It is usually instant and I get a email from bitcoin before I receive the payout confirmed email from uptown aces.. I believe they haven't payed me my winnings.

Read the casino review

3 Responses

ThePOGG
December 6, 2019

Hi rethy1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Rethy1
December 7, 2019

Hello thabks so much thePOGG, however it has been resolved. Thanks

ThePOGG
December 10, 2019

Hi rethy1,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Rethy1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Uptown Aces
  • Deckmedia N.V.

December 6, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.