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Vegas Baby - Pending withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Vegas Baby Casino Review.

Player's Complaint

I’m writing to complain about this casino I have requested a withdrawal on the 6th of November after winning £7365, they asked for me to provide proof of identity which I successfully completed! I was then asked for proof of bank statements, wage slips and to fill in a source of funds questionnaire which I successfully completed and sent them on Wednesday 11th November I was told by email that my account would be reviewed within 48hrs which clearly this has not been the case, when challenging the casino about this I was not they can’t give me a time frame on how long they’ll need to review my account? This is totally out of order given the fact that the email stated 48hrs, my withdrawals are still pending and I’ve had no help from customer support I have even filed a complaint with a manager and still have not heard anything back

Read the casino review

4 Responses

User icon
ThePOGG
November 16, 2020

Hi psa123 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
November 29, 2020

Hi psa123,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2020

Hi psa123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi psa123,

If we haven't heard from you by Friday the 25th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

psa123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VegasBaby
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

November 16, 2020

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