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Vegas Baby – Took £580 deposits then closed account

Ruling

Declined - This player has already submitted their complaint to IBAS. As such they need to wait for the conclusion from the ADR.

Read our Vegas Baby Casino Review.

Player's Complaint

I opened an account last night at around 6pm and everything was ok and then was allowed to deposit £580 over 17-18 deposits, I played up until around midnight . I logged in this morning to make another deposit only to be told my account has been blocked! I spoke to live chat and said they can’t tell me which department or why the account was blocked and was in review! They wouldn’t tell me why or when someone would get back to me!

I have never had an account with one click ltd casino to my knowledge! But these casinos are constantly being bought out by new companies. The bank card and my verification so sent in all registered to the address I set the account up with!

I am disgusted that if I had an old account with one of these sister company’s that they allow deposits of nearly £600 and then close it and block you with out any explanation or time scale!

I can’t help but feel I have been robbed and mislead into allowing an account to be opened and deposited and played but then closed down

Read the casino review

2 Responses

ThePOGG
Sep 16, 2019

Hi stueyvegas - welcome to ThePOGG.com!

With the greatest of respect, you need to allow some time for the operator to resolve the issue internally before looking to involve a 3rd party dispute mediation service. If you are still having problems on Friday the 27th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Sep 24, 2019

Hi stueyvegas,

Thanks for your email. As you are a UK player and you have now registered your complaint with Vegas Baby's UKGC approved ADR IBAS, we will be discontinuing our involvement in this claim.

You should wait for IBAS to offer a ruling on your issue.

Thanks,

ThePOGG

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Agreement

stueyvegas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Baby
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

September 13, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.