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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Have deposited lots of times , made a withdrawl , deposoted more made a few more withdrawls
Sent all info to verify address etc which was accepted,
Also sent bankstatement/ wages slips/ paypal transactions , withdrawls have been pending for 10 days been on chat support numerous times who say my accounts still not verified , and wait for a email .. have emailed also to to avail asked for a timescale was told there is not one
Hello just thought i would update you ,
So i got a reply of them saying they need a further 10 days to check the info i have sent over (sent 10 days ago) for verification checks which i sent over 10 days
So that will be the 15th
Upto now its been 22 days since i made a withdrawl request
Hi eden2018,
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG
Never in 10 + years have i ever used a worst place litterally takes them weeks to reply to any emails
Now they asking about individiuall paypal payments
On my bank statement (bare in mind they dont use paypal on there site)
And also about payments into my accounts from family / freinds (have probivided replys)
This is not large amounts of money , it really has no buisness of theres who sends me £50 or what i spend money on truly awfull experice at a bad time in my life ( close family member died) and im made to beeing made out like a criminal , i wont little more to do with these people if my moneys not good enough i want my deposits back / or my withdrawl eithier way im not letting this go
Hi eden2018,
You are being asked to comply with a source of wealth check. This is a standard anti-fraud check that is required when there are indicators that either the person named on the account may not be operating the account or where there are concerns that the funds deposited to the account may not belong to the person named on the account.
I'm sorry to hear of your personal loss, but you will need to comply with these check fully before we can assist you.
Thanks,
ThePOGG
Thats nothing of the sought ..
I have sent wage slips i.e 5 weeks worth of them which cleary shows how much i get payed .. into the same BANK i use to deposit on there site The BANK in my name i have complied ... sent more than enough and frankly no businnes of theres
Nothing standard about asking why someones payed money (small amount) into my account it has nothing to do with them its not asif im unemployed
Funny how these 'ant fraud' checks only come in when making a Withdrawl
Hi eden2018,
I'm sorry you feel that way, but I'm afraid we're not about to explain all the reasons that these checks are carried out due to the nature of what the checks are intended to prevent. I understand it is frustrating, but it is necessary in situations where an account's activity raises certain red flags.
You will need to comply with these requests before we can do anything to help you.
Thanks,
ThePOGG
Hi eden2018,
Our understanding is that the operator have issued your payment. We would appreciate it if you could let us know when you receive your funds.
Thanks,
ThePOGG
Hi eden2018,
Have you received your funds?
Thanks,
ThePOGG
Hi eden2018,
If we haven't heard from you by Friday the 19th of November I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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eden2018 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
September 27, 2021
Hi eden2018 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of October let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG