Vegas Baby - Withdrawl problems

Hi eden2018 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

Hello just thought i would update you ,

So i got a reply of them saying they need a further 10 days to check the info i have sent over (sent 10 days ago) for verification checks which i sent over 10 days

So that will be the 15th

Upto now its been 22 days since i made a withdrawl request

Hi eden2018,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Never in 10 + years have i ever used a worst place litterally takes them weeks to reply to any emails

Now they asking about individiuall paypal payments

On my bank statement (bare in mind they dont use paypal on there site)

And also about payments into my accounts from family / freinds (have probivided replys)

This is not large amounts of money , it really has no buisness of theres who sends me £50 or what i spend money on truly awfull experice at a bad time in my life ( close family member died) and im made to beeing made out like a criminal , i wont little more to do with these people if my moneys not good enough i want my deposits back / or my withdrawl eithier way im not letting this go

Hi eden2018,

You are being asked to comply with a source of wealth check. This is a standard anti-fraud check that is required when there are indicators that either the person named on the account may not be operating the account or where there are concerns that the funds deposited to the account may not belong to the person named on the account.

I'm sorry to hear of your personal loss, but you will need to comply with these check fully before we can assist you.

Thanks,

ThePOGG

Thats nothing of the sought ..

I have sent wage slips i.e 5 weeks worth of them which cleary shows how much i get payed .. into the same BANK i use to deposit on there site The BANK in my name i have complied ... sent more than enough and frankly no businnes of theres

Nothing standard about asking why someones payed money (small amount) into my account it has nothing to do with them its not asif im unemployed

Funny how these 'ant fraud' checks only come in when making a Withdrawl

Hi eden2018,

I'm sorry you feel that way, but I'm afraid we're not about to explain all the reasons that these checks are carried out due to the nature of what the checks are intended to prevent. I understand it is frustrating, but it is necessary in situations where an account's activity raises certain red flags.

You will need to comply with these requests before we can do anything to help you.

Thanks,

ThePOGG

Hi eden2018,

Our understanding is that the operator have issued your payment. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Hi eden2018,

Have you received your funds?

Thanks,

ThePOGG

Hi eden2018,

If we haven't heard from you by Friday the 19th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG