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Vegas Hero - Withdrawal
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Player's Complaint
I requested an account withdrawal over 3 days ago. The offer was that withdrawals are processed up to 48 hours. I asked yesterday at livechat why the withdrawal is still pending. I heard the answer that it lasts 72 hours. Still no money. . Today I asked again. I heard if we do not request withdrawal please contact me tomorrow.
4 Responses
Hi thorgal,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi thorgal,
I'm following-up on the above?
Thanks,
ThePOGG
Hi thorgal,
If we haven't heard from you by Friday the 17th of July I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
THORGAL consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
June 12, 2020
Hi thorgal - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of June let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG