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Vegas Rush - non-payment

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Vegas Rush Casino Review.

Player's Complaint

I have been playing and I spent a lot of money with Vegas Rush Casino. I had made deposits though bitcoin. On Monday Oct 25th I had send a deposit by bitcoin and I got a text message from Vegas Rush telling me that my deposit had not gone through after waiting a very long time. So I sent another payment and it went through. I started playing and out of nowhere my other payment comes though. I played with no bonuses by the way. Just cash I had. I ended up winning 928.63 cents and I wanted to withdraw. While talking to support the woman mentions that there were 2 deposits and that they don't allow people to withdraw if 2 deposits are made. I told her that her casino had sent me a message telling me the original deposit didn't go through which I have proof of on my phone. 2 days later they denied my withdraw and told me it was because I had made 2 deposits. I explained to them that was because of the text message and I noticed my money is gone. The confiscated my money! They also tell me I am subject to terms that apply only to bonus users which I didn't take a bonus. I have all the terms and agreements saved from that day to prove everything I am saying. I either want the 928.63 they owe me of all the money back I have spent since the beginning [EDIT]. They need to be regulated.

Read the casino review

3 Responses

User icon
thepogg
October 28, 2021

Hi xcalaba - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
xcalaba
November 9, 2021

We have resolved this. Thanks you very much for your time.

User icon
thepogg
November 13, 2021

Hi xcalaba,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

xcalaba consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Rush
  • Curacao
  • Total Software Solutions SLR

October 28, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.