Vegas Rush - non-payment
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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I have been playing and I spent a lot of money with Vegas Rush Casino. I had made deposits though bitcoin. On Monday Oct 25th I had send a deposit by bitcoin and I got a text message from Vegas Rush telling me that my deposit had not gone through after waiting a very long time. So I sent another payment and it went through. I started playing and out of nowhere my other payment comes though. I played with no bonuses by the way. Just cash I had. I ended up winning 928.63 cents and I wanted to withdraw. While talking to support the woman mentions that there were 2 deposits and that they don't allow people to withdraw if 2 deposits are made. I told her that her casino had sent me a message telling me the original deposit didn't go through which I have proof of on my phone. 2 days later they denied my withdraw and told me it was because I had made 2 deposits. I explained to them that was because of the text message and I noticed my money is gone. The confiscated my money! They also tell me I am subject to terms that apply only to bonus users which I didn't take a bonus. I have all the terms and agreements saved from that day to prove everything I am saying. I either want the 928.63 they owe me of all the money back I have spent since the beginning [EDIT]. They need to be regulated.
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