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English in United Kingdom

Vegas Rush - Took money without authority

Ruling

Found for the Player - Despite our repeated efforts to contact Vegas Rush to discuss this issue we have received no response whatsoever from the operator.

Read our Vegas Rush Casino Review.

Player's Complaint

They refused to acknowledge a big win that didn't post even after I sent screenshot. The representative became agitated when I did not understand what he was saying. He yelled at me told me he was refunding my initial deposit and then reset my account to zero and took the 400 that I legitimately won already. He refused to allow me to talk to someone else that could explain things to me . He was rude and hung up on me.

Read the casino review

3 Responses

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thepogg
August 3, 2021

Hi dopopop - welcome to ThePOGG.com!

Were you rude, aggressive or abusive during this call?

Thanks,

ThePOGG

User icon
dopopop
August 3, 2021

Not at all ....I just told him I couldn't understand what he was trying to tell be because of his accent. I asked him could he please speak slower and more distinct or transfer me to someone else. I was not rude even though I was on phone almost an hour. One representative even offered me 300 in chips.

User icon
thepogg
September 5, 2021

Hi dopopop,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

dopopop consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Rush
  • Curacao
  • Total Software Solutions SLR

August 3, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.