Vegas Strip – Online Casino Won’t Pay $300.00 Withdrawal
Ruling
Found for the Player - While this group have never been entirely reliable in their response to complaints, they are now completely non-communicative. As such there's nothing we can do to help players resolve their issues.
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Player's Complaint
They won't pay a $300.00 withdrawal request. They are claiming I haven't sent in a utility bill to verify my account even though I have. In fact here is the email I received after sending in my verification documents.
[email protected]
Jun 5 (9 days ago)
to me
Dear customer,
This is [EDIT] with Casino Group.
Thank you for sending your valid utility bill which required for your casino account.
Your documents have been verified, and your account has been updated.
Thank you and have a great day!
Kind Regards,
[EDIT]
Documents Department
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3 Responses
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Hi marchalk - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG