Vegas Strip – Online Casino Won’t Pay $300.00 Withdrawal

Ruling

Found for the Player - While this group have never been entirely reliable in their response to complaints, they are now completely non-communicative. As such there's nothing we can do to help players resolve their issues.

Read our Vegas Strip Casino Review.

Player's Complaint

They won't pay a $300.00 withdrawal request. They are claiming I haven't sent in a utility bill to verify my account even though I have. In fact here is the email I received after sending in my verification documents.

[email protected]

Jun 5 (9 days ago)

to me

Dear customer,

This is [EDIT] with Casino Group.

Thank you for sending your valid utility bill which required for your casino account.

Your documents have been verified, and your account has been updated.

Thank you and have a great day!

Kind Regards,

[EDIT]

Documents Department

Read the casino review

3 Responses

ThePOGG

Jun 19, 2017

Hi marchalk - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Aug 04, 2017

Hi marchalk - a quick update.

This group's rep goes through periods of being responsive and resolving issues then disappears for several months. At the present time we're in the middle of a non-responsive cycle. We will continue to try to contact the operator for you, but I want you to be aware that this is likely to be a very slow process.

Thanks,

ThePOGG

Sep 04, 2017

Hi marchalk,

Unfortunately this group are now entirely unresponsive to our communications regarding any of a host of complaints we've received against them.

As they do not have a gambling license we cannot refer you on to a regulator to review your case.

I do however know that their rep is still responsive to the team at CasinoMeister, so it may be worth your while to try there.

Sorry we couldn't be of further help,

ThePOGG