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Very Well Casino - Super jackpot not paid in full

Ruling

Found for the Player - Despite our repeated efforts to contact Very Well Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Very Well Casino Review.

Player's Complaint

I won the super jackpot of €7513.90 on a €10 stake with only €751.39 being paid. The game was Hachi’s quest of heroes. The game ID was [EDIT] which I have a screen shot of showing the amount I should’ve won compared to the amount paid. I try to get an explanation and all I get it that the technical team have looked into it and all is correct, no explanation of why the full amount wasn’t credited

Read the casino review

2 Responses

User icon
thepogg
September 8, 2021

Hi ADzc41 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Very Well Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi Adzc41,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Adzc41 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Very Well Casino
  • Fake Games Clearly Linked

September 8, 2021

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