Very Well Casino - Super jackpot not paid in full
Ruling
Found for the Player - Despite our repeated efforts to contact Very Well Casino to discuss this issue we have received no response whatsoever from the operator.
Read our Very Well Casino Review.
Player's Complaint
I won the super jackpot of €7513.90 on a €10 stake with only €751.39 being paid. The game was Hachi’s quest of heroes. The game ID was [EDIT] which I have a screen shot of showing the amount I should’ve won compared to the amount paid. I try to get an explanation and all I get it that the technical team have looked into it and all is correct, no explanation of why the full amount wasn’t credited
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Hi ADzc41 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As a UK citizen you should only be playing with operators that hold a UKGC license. Very Well Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG