Video Slots – £35,000 taken
Found for the Casino - This player has been using strategies to mask their location while playing from a restricted jurisdiction. As such the operator would have no reasonable way of knowing about the violation before admission.
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I moved to France some time back and since then I have lost roughly £35,000. Only after I had lost this money I was informed that Gambling in France was against their terms and that my account was to be blocked. I told them that I was unaware and did not understand why they took numerous months to block my account while they were happily taking my money, to which they said "it took a while for our systems to detect". Coincidentally, their 'systems' only detected this once they have seen I have run out of money and stopped depositing after roughly 2/3 months. I told them that this was an unethical practice, and asked if I had won money whether I would have been allowed to withdraw, again to which they said my account would be terminated. I kindly asked them, that if I was unable to win anything then I should be entitled to a refund of my deposits, given they put me in a loose-loose situation which is not gambling but simply robbery. Further to this, I have since contacted MGA and ARJEL the French regulator who confirmed they do not have a license which allows them to take bets from french residents, and thus broke their licensing agreement and the bets should be voided.
I have made numerous request for an answer to this issue to the casino over the last 7 months and have yet to receive a response.
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