Good afternoon! I played in many casinos. Nowhere I have not had any problems with verification of my account! My driver's license has a record of my data in English. bill for water in Russia in Russian. This is logical. videoslots.com requires my notarized documents. On your website it says the casino as reliable. it is not true!
Full Name: [EDIT]
Your Question: ?
Staff: [VS CS]
19:42 Your Question: ?
19:42 Please wait, an operator will be with you shortly.
19:43 You are now chatting with [VS CS] (Customer Service) - English
19:43 [VS CS]: Hello [WWW420XE]. How are you?
19:44 [WWW420XE] : You accept deposits without verification account why?
19:44 [VS CS]: Please explain what you mean further and state what method you are referring to?
19:45 [VS CS]: +
19:45 [WWW420XE] : I want to change the address. phone and pass the verification. Only then will make deposits.
19:47 [WWW420XE] : What documents should I send?
19:48 [VS CS]: You can update your profile under "Edit profile" on your account. Then you need to upload various requested documents under "Documents on your account, in order to get verified. However upon making your first deposit depending on what method you are using another Requested Document might appear. If this happens you will have to upload a document there as well. At the moment your requested Documents are Proof of identity and Proof of Address.
19:49 [WWW420XE] : ок
19:50 [VS CS]: Is there anything else I might do for you?
19:51 [WWW420XE] : law and the bill for water. upload now. Remember his address and my phone this number. [EDIT]
19:51 [WWW420XE] : my phone this number. [EDIT]
19:52 [VS CS]: Please make sure that Your Proof of Address cannot be older than three months. As I stated earlier you are can update your profile yourself under "Edit profile" on your account.
19:53 [WWW420XE] : It's okay. Do you think I'm an idiot?
19:54 [VS CS]: I have never implied that. What makes you think that?
19:55 [WWW420XE] : I uploaded
19:56 [WWW420XE] : Proof of Address
19:56 [WWW420XE] : Proof of Identity
19:56 [VS CS]: I can see that. Altough your Proof of Idenity was rejected since the document was stated in Russian.
19:57 [VS CS]: In order for your document to be accepted it must be in English. If you do not have respective document in English you will have to get it translated and stamped by a notary.
19:59 [VS CS]: Your Proof of Address was also rejected since it was stated in Russian. Please note that this document either has to be an Utility bill, an invoice, or a bank statement in English. If you only have these documents in Russian you will have to get them translated and stamped by a notary.
20:00 [WWW420XE] : Well, I will write a claim on this site. http://thepogg.com that you do not respect the players and require notarized documents stupid. in Russia for water documents in their native language. in your country documents in Russian?
20:03 [VS CS]: Unfortunately we cannot read russian since the letters differ from our alphabet. Therefore you will have to get it translated and stamped by a notary. This is a security that is taken by the company to prevent fraud and what not.
20:03 [WWW420XE] : Copy correspondence. I play many casinos everywhere took my documents. Such nonsense in your casino I see for the first time.
20:04 [WWW420XE] : You think I'm a fraud?
20:04[VS CS]: I am sorry that you feel this way. However this is a precaution our Casino has taken to prevent eventual cases of fraud or what not.
20:05 [VS CS]: I have not said that. I am simply stating why you have to get your documents translated and stamped by a notary.
20:07 [WWW420XE] : This silly claim. I am 18 years old. I make deposits through skrill.com more you do not need security. I will write to the licensee further about your stupid demands.
20:08 [WWW420XE] : My international driver's license there is a record of my data in English. you're lying to me insolently.
20:09 [VS CS] I am sorry you feel this way but this is how it works at our Web Site. You agreed upon these terms when registering on our Casino. You can read our T & C on this following link: hxxps://www.videoslots.com/terms-and-conditions/
20:09 [VS CS]: Althoug various details on your Driver License was unreadable since they were stated in Russian.
20:10 [WWW420XE] : You're shameless liar! Everything is perfectly evident.
20:11 [WWW420XE] : Wash your eyes!
20:12 [VS CS]: I am not lying what so ever [WWW420XE]. You must understand that your documents needs to be translated and stamped by a notary in order to be approved. This is a security precaution the Casino has made and that you agreed upon registering your account here.
20:13 [WWW420XE] : ok I'll take care of your casino.
Support Center: hxxs://videoslots.kayako.com