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Hi Dan Cashflow - welcome back.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Dan Cashflow,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

All we can suggest at this juncture is that you contact the operator’s ADR, MADRE.

Sorry we could not be of further help.

ThePOGG

Hi I hope you're fine.
This week I emailed tech support and got the same response as usual that they are working on fixing the problem and as soon as it is fixed they will email me. 

I can't understand how a technical problem can take so long to resolve, I feel like I don't have the truth, the real reason!  What do you think?  

Other than waiting, what solution do I have?  is there a legal organization that can compel them to act?  I have been playing at this casino for several years, they processed my withdrawals in less than 30 minutes and I received the money in less than 2 days.  do they have financial problems?  Am I the only one having this problem with them?  so many unanswered questions.

Cordially,

Hi Dan Cashflow,

All we can suggest is contacting the operator's ADR MADRE who are appointed by the regulator to review player complaints.

Sorry we cannot be of further help,

ThePOGG

On October 30, I wanted to make a withdrawal from my casino account. There was a technical error message saying withdrawals were disabled. I went to the chat and they asked me to try other browsers. I tried other browsers, but the problem was the same. The person I spoke to told me that their technical department was fixing the problem. He offered to lock my account to prevent me from being tempted to gamble and lose my withdrawal. I thanked him for offering it to me but that it was not necessary. The next day, as the problem was not resolved, I locked my account for 24 hours. 36 hours later, my account was still locked, I went on the chat and they asked me the usual questions to verify that I did not have a gambling problem. After answering, the person told me said he was sending my request for my account to be unlocked. Since I have no news, when I have free time, I go to the chat to get some. I always get the same answer, they are still working on the problem. They confirmed to me that the problem was technical, that my $1000 was safe and that I would have my money as soon as it was fixed. I have the impression that I am being lied to, that they are deliberately stretching the deadlines. how can a technical problem take so long to resolve? on November 10, I requested that they manually proceed with my withdrawal. they asked me if i prefer bank transfer or muchbetter i asked for bank transfer.
 The next day, as I had not received anything, I returned to the chat and they asked me if I accepted the money being sent to me via Muchbetter, I accepted. it's November 19 and I haven't received anything yet, on the chat, I still get the same answer, "technical problem". Can you help me get my money? Thanks in advance. If necessary, I can send you the transcript of all the chats

Videoslots - Endless wait. 1,000.00$

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