unclaimed offers
Turn geo location off

Choose a country to view the site from

Currently viewing from:

United States


ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

VIP Room – not pay me and not answer my email

Ruling

Found for the Player - VIP Room, despite several attempts to communicate with them about this issue, failed to offer even the most basic of responses. There is no excuse for this soft of disinterest in player issues and as such we would advise players not to engage with this venue.

Player's Complaint

Hello,

I make a very nice win in VIP Room casino and after I make a withdrawal they close my account. I email them and after a long time they ask for me to send my ID card and a bill. No problem so I send this and wait for answer. I send this already 13 day ago now and after this I not get an answer still. I send another email and they say 1 week ago another department is going to look at this but I still not have an answer after one week. Can you please make contact with this casino maybe them tell you what I have to do.

Read the casino review

3 Responses

ThePOGG
May 19, 2014

Hi viviwang,

Before I can do anything I need you to provide the username and email address you use at VIP Room.

Thanks.

ThePOGG

ThePOGG
May 26, 2014

Hi viviwang,

To keep you in the loop, I have tried to contact VIP Room several times but have not received a response as of yet. I'll let you know if I hear anything.

Thanks

ThePOGG

ThePOGG
Jun 09, 2014

Hi viviwang,

Unfortunately VIP Room have chosen not to respond to repeated attempts on my part to contact them. I did receive one response stating that my initial communication - which does not contain any of the complaint details - had been forwarded on to their management team, but as no response has been forthcoming I can only assume that VIP Room are not interested in the discussion of player complaints.

I'm sorry that I cannot be of further help. The only further action I could suggest would be to contact their regulator - hxxp://www.gaminglicences.com/pages/validate.php?lid=8048-V1712919 [change hxxp to http].

ThePOGG

Leave a Reply

You must be logged in to post a comment.