Vive Mon - bonus issues

Hi cloudstr - welcome to ThePOGG.com!

Can you please post the rest of your complaint?

Thanks,

ThePOGG

Reasons ? From the T&C of site 2.4.9 Vive Mon Casino reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The operator say to me that only i must wait 7 business days and after that i being pay. Ok i wait... Today they decline my payout and says that i LOST MY 400 EUROS .. The reason ? are passed more of 5 days after my last deposit and they cannot pay money won from bonuses if more of 5 days passed. (from my report on my account) Dec 19 2018 10:30:44 AM REAL_CASH_CASHOUT_REVERSAL 400 400 [EDIT] Look how many days they taken to this additional verify process. And now i'm very very very Angry. Because these days passed because the additional verification process chosen by the casino ... It's not my fault and i want my 400 euros honestly won. Please help me My account on vivemoncasino.com is [EDIT]

concluding to be as clear as possible on 26 november i deposited, on 28 request 400 euro of withdrawal that they not payed because the additional verification process that is not my fault. I respected the rules of casino (only two days passed from 26 to 28 november)

Hope you can help

Upgrade they send me this email Please note that your payout request for 100 via Ecopayz was approved. it will take up to 5 Business days for the payment to reach you, but please bare in mind that it might be a delay, due to the Christmas holidays. Have a good day! [EDIT] So they give me only 100 euros.... this is crazy

Hi cloudstr,

I've spoken to the operator about this issue. They've informed us that you were playing with a No Deposit Bonus. Can you confirm this. If that is the case I'm afraid that the following term would be applicable:

"Free bonus withdrawal limits

᛫ Maximum withdrawal amount from free bonus money are as follows; Basic - maximum C$100, Silver maximum C$100, Gold maximum C$200, Platinum maximum C$300, Titanium maximum C$400, Master maximum C$500"

Thanks,

ThePOGG

Hi cloudstr,

I'm following-up on the above?

Thanks,

ThePOGG

They give me 100 euros on ecopayz.

I'm not happy because operator say to me that i can withdraw bonus x 25 (so more than 600 euros) because he give me the bonus like a cashback and not like a freespin bonus.

I stop to play with that casino, i don't like this things

Hi cloudstr,

Do you have a record of the communication where you were told that?

Thanks,

ThePOGG

unfortunately i don't have any record..

They has but i thing is only a waste of time

In that casino and the other sister casino's operator say a lot of wrong infomation in chat.

Hi cloudstr,

Where did this communication take place? Live Chat, email, phone?

Thanks,

ThePOGG

Hi thePogg

i talked in live chat after 4 deposit of 25 euros the operator offer me 25 euros bonus like a cash back and say to me "if you reach the wadgering requirements you can withdraw bonus x 25 (so 25 euros x 25)

Hi cloudstr,

I've received a copy of the Live Chat conversation that you had regarding this issue. You asked the question "how can i withdraw ?" and were told "when the wager will finish Bonus x25".

The operator has informed you what the wagering requirements were, not what you were allowed to withdraw.

Thanks,

ThePOGG