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Vulcan - deny to pay my winning

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Vulcan Casino Review.

Player's Complaint

Hi I live in Toronto Canada, My name is [EDIT] and I have won 16190 Canadian dollars from Vulkan Vegas and I withdraw all my winnings at ones and the casino only paid 8840 and didn't pay the 7350. all the withdrawals were made ones and no new bets were made or any deposits. The casinos denied paying resting of my winnings saying that I created a duplicate account after 3 weeks.

I did clarify to the casino that the duplicate account was accidentally created since they allow Facebook and google authentications. There was no new play, deposit or withdrawal from the new or main account after the first withdrawal.

While my payments were due from 3 weeks ago that I withdrew money. At first, the customer services continuously lying that my payments were processed and will be deposited the next day but never happened.

I need winnings to be paid since it is my right to get my money and I will continue to complain against the casino and also inform legal authorities.

Read the casino review

3 Responses

ThePOGG
July 3, 2020

Hi wahmadi143 - welcome to ThePOGG.com!

Please confirm the specific url of the operator you are complaining about?

Thanks,

ThePOGG

ThePOGG
July 10, 2020

Hi wahmadi143,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
July 16, 2020

Hi wahmadi143,

If we haven't heard from you by Friday the 24th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

wahmadi143 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vulcan

July 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.