ThePogg logo unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom – your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Vulkan Vegas – Rejected withdrawals


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Vulkan Vegas Casino Review.

Player's Complaint

Hi. I opened account on 25th of September and deposited 100 euro and got 100% bonus with this casino. Played through bonus and won money above. Was kyc approved on 26th. Have been trying to withdraw since then to no avail and only getting the run around. No response to emails at all. On live chat saying there is technical issues then problem with my bank and card. Trying to withdraw to visa I deposited with. They are saying will have to withdraw to mastercard but know they will say you didn't deposit with that card then if try. Don't know what to do. Need some help please

Read the casino review

4 Responses

Oct 01, 2020

Hi conny7 - welcome to!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 16th of October let us know and I'll contact the operator on your behalf.



Oct 16, 2020

Hi conny7,

Are you still experiencing issues?



Oct 22, 2020

Hi conny7,

I'm following-up on the above?



Oct 29, 2020

Hi conny7,

If we haven't heard from you by Friday the 6th of November I'll assume you no longer need our assistance and close this complaint.



Leave a Reply

You must be logged in to post a comment.


conny7 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vulkan Vegas

October 1, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.