White Knight - Bonus funds gone
Found for the Player - White Knight casino appear to have unfairly manipulated a technological error on their part to justify the confiscation of a players winnings and then refused to discuss the complaint.
I made an account with White knight casino on 11 March 2013
I made my first deposit played for a while and made a great win with a balance of €1900 after that win I got the error 2 on the MG slots call assistance I did that and my account was locked. After sending 2 email with out any responds I got 2 days later an email back.
"Your account was temporarily disabled due to a recent high win, dont worry everything is fine. This is normal practice and these procedures are put in place as part of our players protection policy. Our team have carried out there investigations and your account is re open"
After that I want to continue my play and again the error2 on the MG slots the other slots wasn't working as well. So I send an email No responds I tried every day no answer and keep getting the error 2 I left it with that and tried a couple of times and the error2 keeps coming up. Then I checked my account again in April and my bonus funds where gone they left me only my deposits. Again I contacted support after 5 days they responded.
"your bonus had expired this is why your winnings were removed from your account. "
After an angry email that I never could use my account they gave me a €100 bonus in my 200 deposit as a goodwill.
After not accepting that I send them an email back and they told me that my account was unlocked and everything worked perfect. THIS WAS NOT THE CASE.
I've feel a like they did this to void my winnings I am not sure about it. I hope you can help me out here.
my Username: [EDIT]
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