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Wild Fortune - Not paid all my refunds back
Ruling
Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.
Read our Mason Slots Casino Review.
Player's Complaint
Wildfortune....casino at n1 Interactive i played from 2018 till 2022 i spend more then €134000,00 on that casino i found out that it was verry illegal to let me play on the service to the dutch people i dindt now anything about that i was sober up till i Find that out i ask wildfortune.com to refunds my deposits i recieved 46.339 euro but they have to paid from 2018 till 2022 55027 euro so i still missing €8,688.00 please can you help me to get olso that refunds
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Agreement
sor1985 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Mason Slots
- Malta Gaming Authority
- N1 Interactive Ltd
April 23, 2023
Hi sor1985 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.
Sorry we cannot be of further assistance,
ThePOGG