Wild Jackpots – Casino voided my withdrawal
Found for the Player - Wild Jackpots have designed their site in such a way that player could be unaware of breaking the rule yet insist on enforcing them.
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This happened nearly a month ago. I made my first deposit to the Wild Jackpots casino with 100% bonus. I started playing a game called Reactoonz and after i had played for a while i realized that the wagering hadn't started. I didn't know reason for that because the name of the game isn't mentioned on the t&c.
Then I went to their chat to ask what was going on. They told me that Reactoonz is a 0% contribution game. Then we discussed what to do now and the representative told me not to worry and I would be Able to make withdrawals after the wagering was completed.
I cleared the wagering and withdrawed 1250€ and continued playing for a while and managed to make another withdrawal of 1900€.
A few days passed and they paid me the first one, 1250€. Then after a week i recieved an e-mail which said that 190€ was voided because I had broken bonus terms for playing a 0% contribution game. I responded to that mail that the chat representative told me that everything was alright, they already paid me the first withdrawl and the name of the game isn't mentioned in t&c. I haven't recieved recieved any response to that mail and the chat tells me that the payments department will answer asap.
Is there something you could do about this matter?
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