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Wildwildbet – don’t want to pay my €2,250

Ruling

Resolved - The player informs us that this issue has been resolved. As WildWildBet refused to cooperate their upcoming review will be Not Recommended.

Player's Complaint

Dear sir/madam,

On the 14th of January 2018 I made a withdrawel of 2250 at wildwildbet. This was my third withdrawel at this casino. I had no problems with the withdrawels before.

A few days later on the 16th I received an e-mail from wildwildbet stating the following:

Dear,

Our game providers decided to check activity of this account, since there were constant winnings.

Please provide ID and utility bill

I was really shocked to read that they wanted to investigate my account, because I have done nothing against the rules. I made the winning over a few days.

I just had a lucky winning streak. Apparently that raises questions. But if I lose a lot it should be al fine. The last I actually did. Because when I started playing at wildwildbet I lost €2450. I never received an email from them that they wanted to start an investigation because of the fact that I lost that much money.

Since the withdrawal keeps being visible in my balance account I kept playing and kept winning. Because the withdrawel keeps being visible, despite the fact the withdrawel is made I also lost allot of my winnings. So it is nonsens that I only win. They just don’t want to pay me.

I had no problems with sending them a them a copy of my ID and utility bill. So the same day I sended them the requested documents.

However I dont receive any answers from them. I have send them like 8 e-mails. The communication with the casino is very lacking because they don`t respond to any of my e-mails. Beside that the telephone number and skype doesnt exist.

Help me solve this matter so I can get my money.

Kind regards,

Read the casino review

4 Responses

ThePOGG
Jan 22, 2018

Hi playerz - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 31, 2018

Hi playerz,

We've had a response from WildWildBet. Apparently as you've submitted your complaint to several complaint services they are not willing to discuss your issue. As such there's nothing further we can do to assist you with this issue.

As a side note, it always makes complaints more difficult to resolve if you send multiple services at the same issue at the same time. It simply confuses issues. That said, my impression is that this was just used as an excuse in this instance.

All we can suggest is that you contact the casino's regulator at [email protected]

Sorry we could not be of more help!!

ThePOGG

playerz
Jan 31, 2018

Case is solved. Thanks for your assistance!

ThePOGG
Feb 02, 2018

Hi playerz,

Thanks for letting us know - it's much appreciated.

ThePOGG

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