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Win Diggers - Waiting for refund

Ruling

Found for the Player - Despite our repeated efforts to contact Win Digger Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Win Digger Casino Review.

Player's Complaint

I was promised a refund of the above amount and have been waiting a very long time with no updates.

Read the casino review

4 Responses

ThePOGG
February 14, 2021

Hi r19669h - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Win Diggers do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Please define "very long time"?

Has the operator given a reason for non-payment?

You state "refund" rather than "withdrawal". Why is this a refund?

Thanks,

ThePOGG

R19669H
February 14, 2021

The team have informed me that I will receive a refund which I have the emails to back up. They have said that they are waiting for finance consistently without giving me any updates or a time line. I have been waiting since 20/01. The reason they are giving a refund is because 1. They shouldn’t be allowing me to gamble as I’m in the UK and 2. I am pet of Gamstop

R19669H
February 22, 2021

Do you know if the operator has been contacted, Thanks, [EDIT]

ThePOGG
March 21, 2021

Hi R19669H,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

R19669H consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Win Diggers
  • Fake Games Clearly Linked

February 14, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.