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Winfest – Changing terms after win

Ruling

Resolved - Winfest Casino inform us that this player has been paid. The player is non-responsive to our requests for updates so we assume they're happy.

Read our Winfest Casino Review.

Player's Complaint

I cannot believe that the casino can do such things. So, end of summer last year I started playing at Winfest casino. Had a great time, the casino has some games that I really enjoy. I happened to have a win, I won 2 887 EUR. So, I verified my documents and in the middle of September I got the first part of my win, I received 1000 EUR. After this the casino asked me to send one more doc, which I did. Then I claimed the withdrawal of the rest of my win, but without any result. In the end of November I got an email from the casino about the confiscation of my win, they explained to me that I have played restricted games. But this is just impossible… I checked the terms before I started playing. I saved the page in one of the archives shortly after I won. It was the beginning of September, I just could not remember the exact site, I found it now, this is the link http://archive.is/Onilx. I had a win on 28th of August, the date of the screenshot - 4th September. The conclusion is obvious I guess...

Read the casino review

5 Responses

ThePOGG
May 30, 2019

Hi charmed - welcome to ThePOGG.com!

Firstly, you're complaining about a group of operators that are Blacklisted with this service, inconsistent in their response to complaints and whose members have been historically been identified retroactively changing terms to avoid paying wins. The chances we can do anything to help you are slim.

Secondly, you have given detail of the term they accuse you of breaking so it's impossible to say whether it was present on the archive you reference.

Thanks,

ThePOGG

Charmed
May 31, 2019

Hey!

I think I was not clear in my complaint. The casino claimed that I breached the terms by playing the Blood Suckers. My point is that at that moment there were no games resatrictions..... The casino added the games restrictions provision...

ThePOGG
Jun 19, 2019

Hi Charmed,

The operator inform us that you were correct and the games were not restricted at the time of your play. They have added the funds to your account. Could you please check and confirm?

Thanks,

ThePOGG

ThePOGG
Jun 27, 2019

Hi Charmed,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jul 05, 2019

Hi Charmed,

If we haven't heard from you by Friday the 12th of July I'll assume that you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

charmed consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winfest
  • Malta Gaming Authority
  • Curacao eGaming
  • Danguad Limited

May 30, 2019