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Winny - 3rd Party Payment Method

Ruling

Found for the Casino - This player has deposited using a payment method that belongs to a third party. This is prohibited in the terms of use.

Read our Winny Casino Review.

Player's Complaint

Dear [EDIT]

When reviewing your account we noticed that you have used a 3rd party payment method for depositing. 

This is strictly forbidden as stated in our terms and conditions:

"11.      The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets, or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."

Please be advised that in the meantime, we have proactively limited your account to ensure a safe playing environment.

Thank you for your understanding, should you need any further assistance please contact our customer support team via live chat.

Here is my additional opinion:

For purely legal reasons, there would have been no payment. The casino accepted the deposits. The casino only refers to the terms and conditions when it comes to winnings. But that is a contradiction. .I could have paid in 30,000 and asked for the deposit back. That can't be right in front and behind. .it is also not a third-party account with which I have paid, but rather the account of my wife where I have the power of attorney. I hope you can settle the case in my favor, otherwise I will take further steps.

Sincerely,

Read the casino review

1 Responses

User icon
thepogg
November 9, 2021

Hi krusty37799 - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Sadly there is nothing we can do to assist you with this matter. Even where you hold power of attorney, you only legally empowered to manage the account, you are not the legal owner of the account. It is still a 3rd party bank account. As such, depositing via this payment method does still breach the operator's terms of use. Any play with this deposit would be void. As long as the operator has refunded deposited funds there is nothing further we can do.

Sorry we could not be of further help.

ThePOGG

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Agreement

krusty37799 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Winny
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 9, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.