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WPokies – only paying 1 tenth of winnings

Ruling

Found for the Player - As is standard for WPokies Casino we have received no response what-so-ever to our repeated contacts about this complaint.

Read our WPokies Casino Review.

Player's Complaint

I have been playing this casino for 3 days - and I am playing the Guns n Roses Slot - basically everytime I get the bonus feature - and win the coins prize I only get 1 tenth of the winnings - for example if I win 2000 coins, I only get credited 200 coin or if i win 5000 coins I get credit for 5000 coins. This has happened 25 times and I have sent emails to [email protected] on each occasion with the screenshot confirming this with very detailed photos.

Problem is everyone is ignoring me and no one is replying to my emails. The live chat people keep telling me wait till tomorrow for a response. But Wpokies has no problem at all sending me emails about promotions and bonuses.

I know I am going to lose, I accept that, but not getting paid legitimate winnings is very unfair and very unethical and the constant ignoring of emails where they say on their site they will contact customers quickly is very misleading.

I just want my legitimate winning to keep playing and for the issue to be resolved on the machine as there maybe alot people not receiving their winnings due to a system glitch,

Please help.

Thank you

Read the casino review

2 Responses

ThePOGG
Apr 21, 2019

Hi notfaircasino - welcome to ThePOGG.com!

Unfortuantely you've chosen to play with a group that are negatively listed here, have been non-responsive to complaints submitted to the service and who have been identified as running fake Net Entertainment games (i.e. the Guns n Roses game you played very likely isn't the genuine article). While we'll try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
May 17, 2019

Hi notfaircasino,

Unfortunately after repeated efforts to discuss this issue with WPokies we've received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

notfaircasino consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • WPokies
  • Almora Slots Ltd

April 21, 2019