Yeti Casino - Casino Support staff lied for a few days
Found for the Casino - Yeti Casino has provided sufficient evidence to demonstrate that this player has opened multiple accounts.
Read our Yeti Casino Review.
My complaint is. . .
I registered on the casino with a sign up bonus, met all the water requirements and then out in a withdraw for my winnings of R1000
Less than 24 hours after my request I received an email saying that my withdraw was successful and then funds are on the way, I then replied to that email and asked if there was any type of proof of payment, the casino then responded " We are happy to confirm that a withdrawal of 1000.80 Zar has been completed today.
Please allow1-5 WORKING days to reach your bank, depending on how fast your bankers are."
So after 3 days I emailed them for an update which they still confirmed that the withdraw was done and the money should be in my bank account soon.
2 days later I emailed again and they confirmed again that the withdraw was done and my winnings are coming.
Then the next day I received an email saying that they cancelled my withdraw because I had a duplicate account. Now completely understand that I was in the wrong there but what I don't understand is . . . They confirmed on multiple emails that the payment was done. I sat waiting for 6 days for the money only to be told that it wasn't coming.
Like I said I understand I was in the wrong, they have a team that reviews the request before submitting it, if they had told me then that I was wrong and they weren't going to pay me then I would fully understand, but they didn't, I have screenshots of 4 different emails saying that my money is on the way. Only to get let down 6 days later
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