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Yeti - Close Account

Ruling

Resolved - Both the submitting complainant and Yeti Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Yeti Casino Review.

Player's Complaint

Good Day. My name is [EDIT]. Made a deposit to Yeti Casino/. Played for about 4 hours. Won about 400 euros. Blocked account, asked for documents. The next day, they blocked my account because the country was excluded. In the rules, my country is not excluded - Ukraine. It is not on the list. This can be viewed on the website.. During the game and during deposits, there were no messages that I could not play. My account was simply blocked and all winnings were canceled.My account  registered by this email - [EDIT].I did not use any VPN or other services.

Thank you

ave at least the age of 18.Players who reside in the Afghanistan, Albania, Algeria, Angola, Australia, Austria, Belgium, Bulgaria, Cambodia, Czech Republic, Ecuador, Estonia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Korea, Spain, Switzerland, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen or Zimbabwe cannot register for an Account at Yeticasino.com.    

Read the casino review

5 Responses

User icon
ThePOGG
May 5, 2020

Hi xyntallar - welcome to ThePOGG.com!

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 15, 2020

Hi xyntallar,

Our understanding is that this issue was caused by some confusing relating to changes in the operator's restricted countries list. Yeti will be paying your winnings. Can you please check your account and let us know when you have received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
May 27, 2020

Hi xyntallar,

Have you received your funds?

Thanks,

ThePOGG

User icon
Xyntallar
May 29, 2020

Hi. yes I received money. Thank you.

Problem resolved

User icon
ThePOGG
June 2, 2020

Hi Xyntallar,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Xyntallar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Yeti
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

May 5, 2020

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.