Casino Palace: Not Recommended
Casino Palace is not recommended!.
Casino Palace Casino REVIEW
Players from United States cannot play at Casino Palace casino.
Review last updated - September 2018
Casino Palace are a developing brand dual licensed in Malta by the Malta Gaming Authority and in the United Kingdom by the UKGC. They are a white label casino operating on the Progress Play platform. They provide a decent range of games - in the region of 360 - from: Microgaming, Net Entertainment, Amaya, NYXGaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill, Lightening Box and Cryptologic. They offer slots games, a limited selection of table games, 5 video poker games and 9 Jackpot games alongside 5 live casino games for players that prefer such interactions. Casino Palace have a simple website design that is unified by their chosen colour palette of grey, red and gold. They have no complaints logged on any of the major gambling portals at the present time.
We do not recommend playing at Casino Palace.
(-1) Progressive Jackpot Monthly Withdrawal Cap - Terms limit withdrawals for winner of Progressive Jackpots to £30,000 per month for the Divine Fortune game. Progressive Jackpots are paid by the jackpot contributions that should be collected and ring-fenced at the point each bet is placed. This allows the operator to pay the full balance without any impact on their liquidity or ability to pay other players. If the operator is not paying these wins in full means that the progressive jackpot contributions for this game are being mis-managed.
"8. The maximum withdrawal amount per Account that is regulated by the Malta Gaming Authority is (i) £/$/€ 3,000 or 30,000kr per week, and (ii) £/$/€ 6,000 or 60,000kr per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000 or 300,000kr. We may, at Our sole discretion, increase these limits to Our valued Players." - 23/09/2018
As of June 2018 Progress Play have informed us that they will no longer share evidence to support their decisions during the management of player complaints. This is a very disappointing shift in policy and appears to have been instigated by the incoming GDPR policies. However having served as an ADR for multiple regulatory authorities our service is very familiar with the requirements of the GDPR and this presents no barrier to the management of player complaints as long as the proper permissions are obtained from the complainant beforehand. We have continued to to manage complaints for several far larger groups than Progress Play without issue since the GDPR has come into place.
Casino Palace do not engage an affiliate program, giving one less avenue of communication if player complaints come in. As such they cannot obtain Recommended status.
For references see Progress Play Group Player Issues
You can see the latest updates to Casino Palace's terms and conditions here.
100% up to £200
Terms and Conditions
The Casino Palace Welcome bonus currently consists of a bonus of 100% up to £200.
The minimum deposit that will trigger the bonus is £20.
This bonus has a wagering requirement of 50xbonus for the deposit bonus.
The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed.
The maximum allowed bet is £5 or 5% of the bonus, whichever is lower, on any single round of play. Players depositing via Neteller or Skrill have a maximum allowed bet of £2 or 2% of the bonus, whichever is lower, on any single round of play.
There is no maximum win on either the deposit bonus or the complimentary spins.
This bonus is sticky which means that it can never be withdrawn. Once you have completed the wagering requirement the bonus will be removed from your account at the time of your first withdrawal.
- Video Poker and/or Power Video Poker 5%
- Baccarat, Blackjack, Roulette, Jackpot, Table Poker 10%
- All other games 100%
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
BONUS CODE: NATry another casino
Payout Speed: 5 days
Casino Palace state on their website that it takes up to 3 business days.
Maximum Withdrawal - None.
Minimum Withdrawal - £50 for bank transfer and £2.50 for all other methods.
Banking options available - Credit/Debit cards, Neteller, Paysafecard, Skrill (Moneybookers), iDEAL, Paybyphone (UK customers only), Discover and Bank Transfers.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Casino Palace use Microgaming software for their instant play casino alongside a selection of games from: Microgaming, Net Entertainment, Amaya, NYXGaming, NextGen Gaming, Thunderkick, Genesis, ELK Studios, Leander Games, iGaming2go, Big Time Gaming, Chance Interactive, Rabcat, 2by2 Gaming, Wagermill, Lightening Box and Cryptologic. Check out our Microgaming Software Review.
Game selections are as follows:
Table Games – 29
Slots – 327
Video Poker – 5
Live - 5
Jackpot - 9
Email Testing Record
- May 2018 - 2 hours 22 minutes
- November 2016 - No answer
- April 2016 - Customer Support refused to answer email questions for a perspective customer who had not yet decided to sign-up with the operator - this is unacceptable.
CasinoPalace hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. CasinoPalace currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.
Players from United States NOT accepted.
Casino Palace does not accept players from the following countries: Belgium, Belize, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, French Southern Territories, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, South Africa, Spain, Turkey, United States, United States Minor Outlying Islands, Virgin Islands, British, Virgin Islands, U.S..
|Email :||[email protected]|
|Postal address:||Progress Play Limited, suite 1258l, 28/19 Vincenti Buildings, Strait Street, Valletta, VLT1432.|
|Live Chat:||Available on casino website 06.00 - 23.00 GMT.|
Casino Palace give the RTPs for all of their slots games.
Casino Palace do offer a comp points system but we cannot determine its value - points are accrued at a rate of 1 for every £16 wagered but there is no redemption rate listed on site.
Progress Play are a case of a group that always seems to fall just on the wrong side of the line. As of the second half of 2018 they've agreed with the UKGC to drop their withdrawal limits and dormancy fees - both of which we've highlighted as problematic for a number of years. However, they haven't got rid or the payment restrictions on the Divine Fortune progressive jackpot. Likewise, we have cooperated with this group in the management of player complaints for years now and even while their operators have been Not Recommended we have always managed to ensure that fair rulings were reached. That they have altered this dynamic rather than simply adjusting the protocol to ensure that player complaints are managed appropriately is very disappointing. Until such time as these policies change we cannot recommend players engage with the Progress Play properties.
Associated By Company
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