Hello: Does not accept players from United States

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Hello Casino

Name: Hello
Item: Hello
Rating: 8.74
Author: ThePOGG

Players from United States cannot play at Hello casino.

Overview

Review last updated - January 2021.

Hello Casino is part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. Hello Casino is triple licensed: in Malta by the MGA ,by Curacao eGaming and in Great Britain by the UKGC. They provide a range of games from: NetEnt, Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Merkur, Lightning Box, Just for the Win, Genesis, Foxium, Big Time Gaming, Micro, Aristocrat, Leander Gaming and NYX. Their site is built upon a colour palette of: blue, black and white - their logo is their name in black and white - the word "Hello" appears in a blue speech bubble.

Trustworthiness

- 12 / 10

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Hello Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Hello casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Hello casino. Read more about our guarantee here.

You can see the latest updates to Hello casino's terms and conditions here.

Bonuses

- 2 / 10

100% up to £100
Max Bonus	100
Min Deposit	20
Max Bet	5
Type	Cashable
Wagering	35xb

Terms and Conditions

The Hello Casino Welcome bonus currently consists of a bonus of 100% up to £100 plus 100 complimentary spins on Starburst.

The minimum deposit that will trigger the bonus is £20.

This bonus has a wagering requirement of 35x(deposit+bonus) for the deposit bonus and 35xwinnings for the complimentary spins.

The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like. (The standard bonus structure where all funds are locked until wagering requirements have been completed are used for non-UK players.)

The maximum allowed bet is £5 on any single round of play.

There is no maximum win on either the deposit bonus and the complimentary spins carry a maximum allowed win of £50.

The bonus is cashable.

Only players from the following countries are eligible to receive a bonus - United Kingdom

Bonus and associated winnings will expire after 30 days if the associated wagering requirements are not completed.

Game Weightings:

*Slots 100%

Table Games 0%

Video Poker Games 0%

Other 5%

Scratchcards & Keno 100%

All progressive jackpot games 0%

*300 Shields, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000, Victorious, Santa Paws & Boom Brothers 20%

Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Twin Joker, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin, White Rabbit & Zombie Rush 0%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

Deposit Method Restrictions:

Country/Regional Restrictions: Only available in UK

BONUS CODE: NA

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Value to Player for:

£-5.74

Bonus Value

low roller

low

mid roller

low

high roller

mid

superhigh roller

n/a

Full Hello bonus review

Payout Speed: 24h

- 10 / 10

As Hello casino do not hold a UKGC license we have not tested their withdrawal times. The Hello casino website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €25

Maximum Withdrawal - £/$/€5000/week, £/$/€50000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

- 10 / 10

Hello Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Instant

Table Games – 79

Slots – 515

Video Poker – 10

Jackpot - 29

Live - 14

Customer Service

- 9 / 10

Email Testing Record

January 2021 - 7 hours 59 minutes.
June 2020 - won't answer without an account.
September 2019 - 1 hour 43 minutes .
May 2019 - 22 minutes .
November 2018 - 20 minutes
November 2016 - No Reply
June 2015 - No response
November 2014 - 1 hour 8 minutes

Licensing

- 10 / 10

Hello hold the following gambling licenses :

United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Hello currently use eCogra. You can find further information regarding this regulator's complaint policies here.
Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Hello for their MGA license. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

Hello does not accept players from the following countries: Afghanistan, Asia, Albania, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Democratic People's Republic of Korea, Lao People's Democratic Republic, Latvia, Lithuania, Malta, Myanmar, Nigeria, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Russian Federation, Sao Tome and Principe, Serbia, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, United States, United States Minor Outlying Islands, Vanuatu, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact

Contact Details;

Email :

[email protected]

Slots RTP

Hello casino publish the House Edge/Return to Player (RTP) information for all of their slots games.

Comp Points

Hello casino do not appear to offer any form of comp point program.

Closing Thoughts

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Hello will be treated fairly. The Imperium Group of casinos are establishing a strong reputation for prioritising the experience their customers can expect to enjoy.