Hello Casino

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Hello Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Hello casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Hello casino. Read more about our guarantee here.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

You can see the latest updates to Hello casino's terms and conditions here.

As Hello casino do not hold a UKGC license we have not tested their withdrawal times. The Hello casino website states that Neteller withdrawal are processed instantly.

Minimum Withdrawal - €25

Maximum Withdrawal - £/$/€5000/week, £/$/€50000/month

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, PaySafeCard and Bank Transfers

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Hello Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Email Testing Record

• June 2020 - won't answer without an account.
• September 2019 - 1 hour 43 minutes .
• May 2019 - 22 minutes .
• November 2018 - 20 minutes
• November 2016 - No Reply
• June 2015 - No response
• November 2014 - 1 hour 8 minutes

Hello hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Hello currently use eCogra. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Hello for their MGA license. You can find further information regarding this regulator's complaint policies here.

Players from Canada accepted.

Hello does not accept players from the following countries:Afghanistan, Albania, Algeria, American Samoa, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Estonia, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Laos, Latvia, Lithuania, Malta, Myanmar [Burma], Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Panama Canal Zone, Papua New Guinea, Poland, Portugal, Romania, Russia, Réunion, Serbia, Serbia and Montenegro, Singapore, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Syria, São Tomé and Príncipe, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United States, Vanuatu, Vietnam, Yemen, Zimbabwe.

Contact Details;

Hello casino publish the House Edge/Return to Player (RTP) information for all of their slots games.

Hello casino do not appear to offer any form of comp point program.

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Hello will be treated fairly.