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7.9

Videoslots: Not Recommended

Top Casinos: Canada

Videoslots Casino

Players from Canada are welcome at Videoslots casino.

Overview

Review last updated – November 2019.

Videoslots casino are a stand alone Multi-Platform casino licensed by the UKGC and MGA.

Trustworthiness

 - 3 / 10

In the latter half of 2019 Videoslots opted to continue working with an affiliate partner who had been identified targeting problem gamblers, providing information on how to circumnavigate self-exclusions and promoting unlicensed operators who would accept traffic of this nature. While many operators continue to work with this affiliate, Videoslots were one of only 3 programs we actively partnered with at the time who chose to continue their relationship with this affiliate.

At this juncture Videoslots also chose to cease their cooperation with this service to manage complaints. Prior to this, while Videoslots were consistently slow to deal with complaint issues, they did ultimately resolve complaints where they came in.

The above decisions have resulted in Videoslots losing their Recommended status with this service.

For references see Videoslots Player Issues

Bonuses

 - 10 / 10
100% up to £200
Max Bonus 200
Min Deposit 10
Max Bet 20/50%xd
Type Cashable
Wagering 20xd

The Video Slots Welcome bonus currently offered consists of a bonus of 100% up to £200.

The minimum deposit that will trigger the bonus is £10.

This bonus has a wagering requirement of 20xbonus for the deposit bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is £20, 50% of the bonus or £1/line on any single round of play.

There is no maximum win on either the deposit bonus or the complimentary spins.

Bonus funds and associated winnings will expire after 7 days if the wagering requirements are not completed.

The bonus is cashable.

Game Weightings:

  • Games with 96% RTP 100%
  • Games with 95% RTP 125%
  • Games with 97% RTP 75%
  • Every 0.01% over 96% RTP of a specific game gives 0.25% less (max 75%) contribution to the bonus wager requirement.
  • Every 0.01% under 96% RTP of a specific game gives 0.25% extra (max 75%) to the contribution of the bonus wager requirement

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

BONUS CODE: NA

RECOMMENDED BONUSES
Value to Player for:
£21.95
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 24h

 - 10 / 10

Our reviewer reports Neteller withdrawals being paid within 24 hours.

Currencies accepted - EUR / GBP / AUD / USD / CAD / SEK

Minimum withdrawal - £20.

Maximum withdrawal - £30000/withdrawal.

Only one free withdrawal per day. All further withdrawals charged at £2.50/withdrawal. Deposits are free other than for EuTeller and Siru Mobile

Banking options available - Visa/MasterCard, Paysafecard, SKRILL (Moneybookers), Neteller, Neosurf, EcoPayz, Trustly - Direct Bank e-Payments, SIRU Mobile, Instant Bank, Entropay, Paysafe

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 10 / 10

Video Slots casino use Microgaming software for their instant play casino. They also offer a range of Sheriff, NYXGaming, Push, Quickspin, Rabcat, Rival, Genesis, Leander, MultiSlot, Cryptologic, BetSoft, NextGen Gaming, Net Entertainment and PlayNGo slots games. Check out our Microgaming Software Review.

Game selections are as follows;

Instant

Table Games – 60

Slots – 447

Video Poker – 49

Jackpot – 47

Customer Service

 - 10 / 10

Email Testing Record

  • September 2019 - 21 minutes.
  • May 2019 - 58 minutes.
  • November 2018 - 8 minutes
  • November 2016 - 39 minutes
  • June 2015 - 7 minutes
  • November 2014 - 44 minutes
  • June 2014 - 3 minutes
  • December 2013 - 57 minutes

Licensing

 - 10 / 10

VideoSlots casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. VideoSlots currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from Canada accepted.

Videoslots does not accept players from the following countries:Afghanistan, Algeria, American Samoa, Angola, Argentina, Australia, Bahamas, Bahrain, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Congo - Brazzaville, Congo - Kinshasa, Cuba, Cyprus, Czech Republic, Côte d’Ivoire, Denmark, Egypt, Estonia, Fiji, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guam, Guyana, Haiti, Hong Kong SAR China, India, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Lithuania, Mozambique, Myanmar [Burma], Nigeria, North Korea, Pakistan, Palestinian Territories, Panama, Panama Canal Zone, Papua New Guinea, Poland, Puerto Rico, Qatar, Romania, Rwanda, Réunion, Saudi Arabia, Senegal, Singapore, Somalia, South Africa, Spain, Sri Lanka, Sudan, Syria, Tanzania, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Uganda, United Arab Emirates, United States, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zimbabwe.

Contact

Contact Information;

Email : [email protected]
Address : Videoslots.com
Panda Media Limited
Level 4 / 109 Triq Gwardamangia Hill
PTA1313
Pieta
Malta

Slots RTP

VideoSlots casino publish the Return to Player/House Edge information for all of their slots games.

Comp Points

VideoSlots casino do run a comp point program and it is unique in it's function.

The premis of the VideoSlots comp point program is that each day 25% of the casino's profits will be returned to the players that participated that day. The more active a player is, the larger the share of the returned money they'll receive. Presumably the returned share is also weighted by the value to the casino of the game that the player engaged with.

While this system does seem to be fundamentally valuable to the player, without seeing the specific figures it's difficult to establish how it compares to other comp point programs.

VideoSlots also offer an achievement program. This program rewards players with 'Trophies' for different types of activity, from big wins to regular deposits. Different trophies award different rewards for achievements.

Closing Thoughts

VideoSlots casino have always been an operator that we felt had potential, but who were consistently difficult to work with when it came to management of player complaints, requiring a higher level of investment on the part of this service to maintain their clean slate than with other operators. That they have decided to simply forego the pretence now is disappointing but not entirely surprising.

Associated By Company

Other Associations

There are no associated casinos to display.

Complaints

Videoslots – £8000 winnings confiscated

Declined
6 comments
4 weeks ago

Videoslots – non-payment

Resolved
3 comments
4 months ago

Videoslots – Casino complaint

Found for the Casino
17 comments
10 months ago

Videoslots Affiliates – Incorrect Statistics taking earnings away

Found for the Player
8 comments
8 months ago

Videoslots – Gigadat Inc took two e-transfers

Resolved
7 comments
10 months ago

VideoSlots – Witholding my funds / winnings of £4400

Resolved
5 comments
1 year ago

Videoslots – Withdrawal

Resolved
4 comments
1 year ago

Videoslots – closed account with 354 euro

Resolved
7 comments
1 year ago

Videoslots – Too many to list

Resolved
1 comments
2 years ago

Videoslots – PERMANENT ACCOUNT CLOSURE

Found for the Casino
1 comments
2 years ago

VideoSlots – Complaint about ‘Source of Funds’ + refund

Resolved
5 comments
2 years ago

Video Slots – £35,000 taken

Found for the Casino
6 comments
2 years ago

Video Slots – wont allow deletion

Found for the Casino
1 comments
3 years ago

Video Slots – confiscated $25,000 and closed account without notifying account owner

Found for the Casino
4 comments
3 years ago

Video Slots – Permanent battle chat ban

Resolved
1 comments
4 years ago

Video Slots – Insufficient Disclosure

Resolved
10 comments
4 years ago

Video Slots – responsible gambling complaint and failure to provide data

Found for the Casino
26 comments
4 years ago

Video Slots – complaint

Resolved
7 comments
5 years ago

Video Slots – Refusal to pay out winnings

Found for the Casino
6 comments
5 years ago

VideoSlots – Winnings Voided

Resolved
6 comments
5 years ago

VideoSlots – casino requires a notarial documents!

Resolved
22 comments
5 years ago
+ show 18 more complaints

Best Casinos: Canada

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.