How we Organise our Casino Reviews at ThePOGG
We understand that players want to play – they do not necessarily want to spend hours researching the reputations of online casinos before they actually have a chance to deposit. With this is mind we devised a system of review classification that allows transparency so that players can make informed choices about where they want to signup quickly, knowing that it will be a safe and player focused environment. We use four comprehensive statuses to organise our online casino reviews: Recommended, Needs Work, Not Recommended and Blacklisted.
- Recommended casinos are ones that have demonstrated themselves to be safe, secure and honest. The majority of them will be happy to discuss complaints brought to us by customers so that they can be resolved to the satisfaction of both parties. They are subject to quality regulation and provide the highest levels of protection to vulnerable players.
- Needs Work casinos are, as the name suggests, online operators that have not yet gained our full trust. This may derive from a variety of circumstances. Firstly, they may be an entirely brand-new property, without any related casinos already operating in the market for us to draw conclusions from. This does not mean that they will never make it to Recommended status – just that it will take them slightly longer to do so. They will remain in the Needs Work category for a year. If this year passes and all of our interactions with this operator have proven to be satisfactory and they have demonstrated their right to be considered secure and reputable, then they will transition into the Recommended category. Secondly, there may some complaints processed by us that we are not 100% convinced have been resolved entirely satisfactorily then the operator will be held in the Needs Work category. They may simply remain at Needs Work status or they may have a probationary period (depending on the nature of the issue) before they can gain Recommended status.
- Not Recommended casinos are ones that we do not consider it wise for players to sign up and play at. Generally, several low-level issues have emerged over time leading us to believe that it is better to avoid playing with an online casino. Things like, being unwilling to engage in dialogue about complaints players have brought to us, repeated slow payments to players or various other problematic practices.
- Blacklisted casinos are the ones we consider to pose the biggest threat to players. They are proven to have repeatedly engaged behaviours we consider to be rogue and there is little recourse for players to recover lost funds if they have played with a Blacklisted operator. All too often they are unlicensed but claim to be licensed, or they offer fake versions of games, amongst other fraudulent activities. Avoid them at all costs.