1Live - verification issues

Ruling

Resolved - While we have managed to speak to both 1Live and PlayPearls about this issue the player has become non-responsive to our requests for further information.

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Player's Complaint

On November I had problem with my account, I closed it by accident. I wrote around 10 emails requesting them to reactivate which they did not. Then they blocked my IP so that I couldnt even open the site in my browser. Then I was obliged to write their support team from the internet clubs and they very slowly answered to me. We corresponded around 40 emails and each time they ask me and I send them. I sent them my ID, then they asked for bank stetement then I did it and then they sent me email that they prepared my withdrawal and will send to my bank. Then I received an email that they can not send it because my bank rejected the transaction. Then I contacted to my bank and they said there was no problem to receive foreign transaction. Then I started to write them asking that there is no problem with my bank and since many dais no reply and it seems that they blocked my email as well. I wrote maybe 70 emails and each time excuses and finally it took more than 2 month and they blocked my email which seems that they dont want to pay my balance which I deposited from my card.

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