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1xBet - Delaying verification

Ruling

Found for the Player - Despite our repeated efforts to contact 1xBet to discuss this issue we have received no response whatsoever from the operator.

Read our 1xBet Casino Review.

Player's Complaint

Hello,

I'm player of 1xbet for 3 years now. I had verified my account few days after open, last month they locked my account, the allegation was they need all documents (ID, proof of my credit card etc) I had sent all and they verified again.

Last 14th January my account was locked again with 110 EUR and they ask all statements of my bank and deposits.

I had sent all and now I only get automatic responses saying:

All requests are processed in turn. Please wait, you will get a notification.

Can I have your help at least to withdraw my funds and unlock my account, please?

Read the casino review

2 Responses

User icon
ThePOGG
January 28, 2020

Hi jlourencorp - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 21, 2020

Hi jlourencorp,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

jlourencorp consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 1xBet
  • Curacao eGaming
  • 1xCorp N.V.

January 28, 2020

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