21Dukes - account cancelled before withdrawal has been finished

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I did my account verification on the 20th march I have deposited twice at this casino and after withdrawing was no longer emailed free spins. I made a withdrawal about the 26th/3 it took a week while it was pending but then the payment was approved on 3/4 the payment has not arrived in my bank and I quizzed support about my missing free spins they told me to email them and I was told I was no longer eligible. I replied what have I done to become ineligible and they replied with an account closure. "the company reserves the right to cancel a users account for any reason what so ever at any time without notice." was the reasoning but how do i contact them now about my missing withdrawal. the bank says up to 72 hrs for payment of international funds transfer but the casino said up to 15 days it's been 14 days and the bank cannot see any payment coming. I'm fine about the account closure, but they should only be able to close my account after the withdrawal process is complete and the money hits my account. what do I do? how do I contact them? I can't check the details of where the money was sent but I'm sure its correct. I just want the money i won fair and square and then I'm done with this casino..

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