21Dukes - Account closed with no reason (500€ cash balance)

Hi 1987lulu - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hello ThePogg team.

Do you have any update about my issue? i didn t get answer from the casino... My account is still disabled :( and i didn t even make my first deposit. I have 500€ on free spins winnings.

Waiting some help please. THANK YOU

Hi 1987lulu,

The operator are waiting on you providing a passport or driving license alongside a bank statement or utility bill issued in the last 3 months to verify your account. Please provide these documents, let us know and we'll follow-up with the operator.

Thanks,

ThePOGG

Hi ThePOGG team,

Thanks a lot for your effort. I just sent, to accounting and securtiy teams of 21dukes, a photo of my passport and a tax invoice from 24/10/2020 (ID proof and address proof). Waiting for a reply from 21Dukes team.

Thanks again.

Hello thePOGG team,

You can close this complaint as UNSOLVED beacause the casino will never unblock my account and didn t reply to me. They asked an ID and address documents which i sent. ID was approved but my address proof didn t match with the address that i have in 21dukes. This is absolutly false, a pure stalling tactic. I asked for proofs and they told me to contact customer support (but i can t acess my account to talk with live support...!!) Total lack of respect for customers. They even make fun of us ("go contact customer support...").

Hi 1987lulu,

Our understanding is that your account is now open and you are free to place a withdrawal. Can you please check and confirm?

Thanks,

ThePOGG

Hi 1987lulu,

I'm following-up on the above?

Thanks,

ThePOGG

Hi 1987lulu,

If we haven't heard from you by Friday the 8th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG