Found for the Casino - This player is both incorrect in their claim and has engaged in unacceptable behaviour when talking to casino support.
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Hi, just wondering if you would be kind enough to have a look at this dispute I had some months ago with 7reels. Just a quick run down on the situation first.
I have already taken this complaint up with ASKGAMBLERS and seemed to be making slow progress.
I was asking for the game logs for a session where I had won roughly 30k over the course of 20 or so hours straight. The game logs I requested were for the dates 14th and 15th on mermaid millions.
As I was getting very little help from 7reels with my request I took the issue up with ask gamblers. After making some progress I eventually received the logs for the 14th with the help of askgamblers. Now after looking at these logs it was the 15th that I was more interested in and as they obviously gave me such a run around and never supplied the logs for the 15th they obviously have something to hide.
Here is the thing! So through ask gamblers I eventually go the logs for the 14th. As you can imagine and I’m sure you see a lot this had gone on for months. First through there support and next through askgamblers, and I was starting to get really angry. It seems through the process of trying to sort this out in there support service before involving askgamblers I made some comments out of anger to there support staff. Now it seems that I was just about at the final stages with the dispute with askgamblers and it appears that 7reels have sent through the chat logs where I made some nasty comments to the casino support staff and as a result the case was dismissed and I was blocked instantly from ask gamblers.
In the end they got away with not supplying the logs and case dismissed. I understand the comments were uncalled for and very stupid at the time but all I wanted was the logs from that session which in there terms and conditions I’m within my rights to ask for and when asking for them was just given the run around for months Which is pretty frustrating
The complaint was made after I noticed money disappearing from my account as I was playing. Sometimes $300 when I was playing $15 bets. I’m not sure on how much or how long it was happening before I noticed but one I did notice there is no doubting it was happening. As mentioned there was a lot of high bets and fluctuations in my balance over 20hrs and hundreds of thousand dollars in turnover. But there is a reason they won’t show me the logs for the 15th and my guess is somebody was fiddling with my balance hoping with the large amount of bets it would be unnoticed.
I can supply the communication from askgamblers unfinished complaint if your happy to look at it for me?? Would be greatly appreciated if you would and of course no more bad words to the casino support. Please let me know how you feel about this.
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7Reels - Questionable Balance Activity
Posted by Aussie123
December 17, 2018
Aussie123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 17, 2018