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7Reels - Second withdraw canceled

Ruling

Resolved - Both the submitting complainant and 7Reels Casino have informed us that this issue has been resolved and the player has received their funds.

Read our 7Reels Casino Review.

Player's Complaint

on August 25th I won 1500 euros in real money in this casino, after depositing more than 400 euros in three days, then I requested a withdrawal which was canceled for account checks on September 1st, they asked me to send the address bitcoin through email to prove that you really are a real person.

After sending the bitcoin address where to send the money by e-mail and making sure that they had really received it, I waited patiently, today on 8 September they canceled the withdrawal again to carry out checks on my gaming account.

They are delaying my withdrawal request in every way I think to see if tired of waiting I can permanently lose the money I won two weeks ago.

I specify that I have successfully passed the verification of my account and the telephone number I have just registered.

Read the casino review

4 Responses

User icon
ThePOGG
September 10, 2020

Hi ltuga - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Ltuga
September 11, 2020

Hello, if you want I can send screenshot of my account, transaction and chats with live operator.

Anyway thanks a lot for your kindness and patience, as a player I really appreciate this service.

User icon
Ltuga
September 14, 2020

Hello, finally they send all my money today (1500 eur) so I want to close the complaint if possible and thank all your team and the casino for solving the problem very quickly.

User icon
ThePOGG
September 17, 2020

Hi Ltuga,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Ltuga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7 Reels
  • Curacao eGaming
  • Fifth Street

September 10, 2020

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