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Avalon78 - casino closed my account after withdrawal

Ruling

Resolved - Avalon78 Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Avalon78 Casino Review.

Player's Complaint

Hi! I its my first compalin. the casino (Avalaon78)closed my account and blames me for things I haven't done. They sent to me email :

Dear Friend,The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

participating in any type of collusion with other players,

development of strategies aimed at gaining of unfair winnings,

fraudulent actions against other online casinos or payment providers,

chargeback transactions with a credit card or denial of some payments made,

creating two or more accounts,

other types of cheating

or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

Sincerely,

Live.casino Support Teamit's

It's a lie and I haven't done anything what is written here. Incredible what casinos come up with that avoids paying money.

Read the casino review

4 Responses

ThePOGG
March 12, 2020

Hi cool3r - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
March 17, 2020

Hi cool3r,

Avalon78 have informed us that your withdrawal has been processed. Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
March 24, 2020

Hi cool3r,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
March 31, 2020

Hi cool3r,

If we haven't heard from you by Friday the 10th of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

cool3r consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 12, 2020