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Bingo For Money – Delaying My Withdraw

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and the player has received their funds.

Read our Bingo for Money Review.

Player's Complaint

My $500 withdraw was on the April 3,2020, no email from any of them to advise, I noticed they put back the $500 into my account, contacted live chat, I was told my documents were not accepted, resent my documents on their site, April 6th, again they put back my withdraw and no email informing of this, I contacted live chat again, this time it was the wrong number were not blocked on my credit card, I sent another upload and a email saying on your site it says the middle 6 and CV number and now you are telling me that the first 6 and last 4 must be blocked. (I have a screen shot to show their site clearly says the 6 middle must be blocked)and that information was sent to their accounting department. April 13th, they put my withdraw back into my account, again no email of saying why they put it back into my account, this time, I had to fill out the voucher and send that to the accounting Dept. Now I'm waiting for their next excuse. This Bingo For Money has done this same thing in the passed, never received my withdraw and now they are doing it again, but I'm not letting them get away with this, this time.

Read the casino review

6 Responses

ThePOGG
Apr 14, 2020

Hi casinoguy - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of April let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Apr 25, 2020

Hi casinoguy,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
May 01, 2020

Hi casinoguy,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 08, 2020

Hi casinoguy,

If we haven't heard from you by Friday the 15th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

CasinoGuy
May 08, 2020

Thank you to ThePOGG! Not sure if you had anything to do with receiving my $500 withdraw from BFM, that only took over three weeks to release, then wait to receive my funds, five sets of documents sent, five times the funds returned into my BFM account,no Agent has a clue, all different excuses, filed a complaint here and I finally received my withdraw and closed my account.

Resolved!

Thanks again!

ThePOGG
May 12, 2020

Hi casinoguy,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

casinoguy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bingo for Money
  • Curacao eGaming
  • Digital Entertainment Services Ltd.

April 13, 2020

The North American country of Canada shares a border with The United States of America and has coasts on the Atlantic, Arctic and Pacific oceans. The population of Canada is currently in the region of 37.8 million people. With regard to the gambling sector, Canada has historically existed in a grey area but in recent years there has been a move towards officially recognizing that casino gaming, slots play, horse racing, lottery play, video lottery play, charitable gaming and interactive gaming are permitted in the country’s borders. There is no land-based licensor, but online gambling appears to be perfectly legal for Canadian citizens who wish to play.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.