Captain Spins - Non payment of withdrawal
Resolved - Both the submitting complainant and Captain Spins Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Captain Spins Casino Review.
Hello, I deposited and played at Captain casino, I took a bonus and beat the wagering! I then made a withdrawal request, this was processed and paid to me. However, this has never reached my bank account, I have spoken with love chat on numerous occasions with regard to this, and emailed customer support, they have responded, but basically sent me round in circles to get my money, I have had yet another response today asking for a copy of my bank statement to prove I have not had the money, yet I have already sent them this information by email, I have answered them and forwarded them the previous attached again, but I just think they are fobbing me off, can you help? I have copies of the chat transcripts were I have been told different things and all the emails that I can forward to you if required
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