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Casimba - Confiscated funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Casimba Casino Review.

Player's Complaint

Deposited £60 on 7/7/20 and received promotions and won £250 by sticking to the rules ands regulations.

Later on the same day i won £1500 and then £2000.

I didn't abuse the promotion rules of £5 maximum spin.

On the 8/7/20 i deposited £40 and DIDN'T use the promotions and won £250.

I was waiting for the withdrawals and then got an email from casimba saying my funds were confiscated because of the maximum wager rule. I contested it and asked for my game activity to be emailed.

They refunded my original £100 which is irregular considering that if i was the guilty party then i shouldn't have been due any redress. After a week they sent my game activity but it was in a spreadsheet which was really confusing and unlike the game activity it shows on your actual account.

Iv been suspended now for no apparent reason.

Read the casino review

4 Responses

User icon
ThePOGG
July 23, 2020

Hi garymc34 - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
August 18, 2020

Hi garymc34,

Casimba have informed us that you have now been provided play history demonstrating the violation and that £500 that was incorrectly voided as it was associated with play that pre-dated the bonus where the violations occurred has been returned to you alongside a £150 goodwill gesture. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 24, 2020

Hi garymc34,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 31, 2020

Hi garymc34,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

garymc34 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casimba
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

July 22, 2020

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