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Casino Euro - not paying winnings

Ruling

Unresolved - Casino Euro has described the issue with this complaint but declined to provide supporting evidence. As such there is no ground upon which we could base a ruling.

Read our Casino Euro Review.

Player's Complaint

im new in playing casino games and i made an account and won alot of money and i made a withdraw, next time i logged in i had only 100euro balance (which was my deposit) and 5900e gone. the casino said they took the money because ive broken role 12.1 All bonuses can only be used once per person, family, address, email address, credit card number, bank account, phone number, computer/device and/or IP address. i dont understand how can i break that rule when i havent played casinos before?

Read the casino review

3 Responses

User icon
thepogg
July 31, 2022

Hi santtu69 - welcome to ThePOGG.com/

"person" is only one of the options on that list. Has this bonus been claimed by someone else at your address, using your email address, using your payment method, sharing a phone number with you, or using your device or IP address?

Thanks,

ThePOGG

User icon
santtu69
August 2, 2022

i live alone and i dont share my personal stuff with anyone, the pc is new too, and nobody who i know plays casino games .

thanks

User icon
thepogg
August 14, 2022

Hi santtu69,

We have discussed this matter with Casino Euro. They have verbally explained the nature of the activities that they feel violate their terms of use - and, to be clear, if true we would unquestionably support the operator's position - but we have reached an impasse on the provision of supporting evidence.

That being the case, we have two parties with fundamentally opposing claims and no reasonable grounds upon which to base any ruling. As such this case will be ruled as Unresolved.

All we can suggest at this is that you contact the operator's ADR IBAS. Alternatively, if you wish to consider legal action you could contact GreenTableLegal.com who we understand offer a no win, no fee service that specialises on the remote gambling market.

Sorry we could not be of more help!

ThePOGG

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Agreement

santtu69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Casino Euro
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • BML Group Ltd

July 31, 2022

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